Privacy Policy

Effective Date: January 15, 2024

Vobix (hereinafter, “Vobix”, “We/we”, “Us/us”, “It/its”, or “Our/our”), with registered address Calle de Sant Lluc, 8, Bl. F, Esc. 3, 2-49, 07609, Sa Torre, Islas Baleares, is concerned about the privacy and security of your personal information and It is committed to ensuring, protecting, respecting and processing all data you provide to us as per provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos de Carácter Personal [Organic Law 3/2018, of December 5, 2018, on the Protection of Personal Data]. This Privacy Policy describes how we collect, use, and protect the personal information that you may provide to us when browsing and using our website www.vobix.agency (hereinafter, “Website”), as well as our language services.

Data We Collect

  1. Contact Information: We may collect your name, email address, telephone number, and other contact information necessary to provide our services.
  2. Project Information: We collect details about the language services projects you request from us, such as the documents to be translated, the languages involved, and any additional relevant information.
  3. Payment Information: Where necessary, we collect payment information to process transactions related to our services.

By providing us with your information and details, you ensure that they are true and correct. Vobix reserves the right to exclude you from its services in case you have provided false information. This is without prejudice to the possibility of legal action. You also assume full responsibility for any false or inaccurate statements you make, as well as for any damages that this may cause to Vobix or third parties.

On the other hand, if you provide us with incorrect or incomplete data or information, we will not be able to process your request. Therefore, it will be impossible for us to provide you with the requested information or to proceed with the service provision.

How We Use Your Information

  1. Service Provision: We use your information to provide you with our services offered through our Website in an efficient and effective manner. This includes information you submit to us to request any information about our services through the forms available on our Website. If you contract these services, we process your information to maintain the business relationship, as well as the management, administration, information, and provision of the services.
  2. Communication: We may use your contact information to communicate with you about project details, billing, service updates, or other matters relating to our services, such as newsletters, promotional communication, or Vobix and industry advertising.
  3. Service Improvement: We analyse the information we collect to improve the quality of our services, tailor them to your needs, and make continuous improvements.

How We Protect Your Information

  1. Security: We implement technical and organisational security measures to ensure the integrity, confidentiality, and availability of data and information processing in accordance with the legally required protection levels. Similarly, we take all possible measures to prevent unauthorised access by third parties, as well as loss, misuse, disclosure, alteration, and destruction of all such data and information. However, you should be aware that security measures on the Internet are not invulnerable.
  2. Confidentiality: Our staff and collaborators are committed to the confidentiality and protection of the information they handle in the course of their work.

How Long Will We Keep Your Data and Information?

We will retain the personal data you have provided to us for as long as you maintain a business relationship with us or until you request their deletion, and during the period in which any legal liabilities related to the services provided may arise. Your personal data will be processed by Vobix for as long as necessary to fulfil the purposes we have previously informed you of and to manage of our business relationship.

Following the completion of your business relationship with Vobix, these data will be properly restricted and stored for the duration of the statute of limitations period pertaining to any potential actions that may arise from the relationship maintained with you. Once restricted, your data will be inaccessible to Vobix and they will not be processed by us, except for making them available to the public administrations, judges, and courts in Assignment to address possible liabilities arising from their processing, as well as to exercise and defend possible claims before the Agencia Española de Protección de Datos [Spanish Data Protection Agency].

Disclosure of Information and Data

When you use our Website, we will not share your personal information and data with third parties, except when it is necessary for the service provision, to comply with legal obligations, or when you have given your express consent. We inform you that you can exercise your data protection rights as detailed in the following section (“Your Rights”).

Data Protection in relation to Social Networks

In accordance with the provisions of the current and applicable regulations on personal data protection and the Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI-CE) [Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSI-CE)], Vobix hereby notifies you of the establishment of profiles on Google and various social media platforms. These profiles primarily serve the purpose of advertising its products and services, along with other digital platforms associated with linguistic and administrative task management. If you have a profile on the aforementioned social networks and you decide to join our own page, you declare that you are interested in the information we publish, and you give us your consent to process the personal data published on your profile. Therefore, Vobix points out that It has access to and processes your public information, in particular your contact name. These data are only used within the social networks themselves and they are not incorporated into any external processing system.

We inform you that you can exercise your data protection rights as detailed in the following section (“Your Rights”). Additionally, you can access the privacy policies of the social networks themselves at any time and configure your profile to ensure your privacy.

Your Rights

You can exercise the following rights:

  • Right of Access

The right for individuals to request and obtain information about the personal data that an organisation holds about them. This includes details about the collection, processing, and use of such data, enabling individuals to have greater control and knowledge about their privacy.

  • Right to Rectification of Data

The right for individuals to correct or update inaccurate or incomplete information that an organisation holds about them. This right enables them to ensure that their personal data is accurate and up to date, thereby contributing to maintaining the integrity of the information handled about them.

  • Right to Limitation of Processing

The right for individuals to restrict or limit how an organisation processes their personal data. This can apply when the individual contests the accuracy of the data, the processing is unlawful, or the individual opposes data erasure and prefers a restriction instead. During the restriction period, the organisation may retain the data, but not process it beyond what is necessary to resolve the specific situation. This right provides individuals with greater control over the handling of their data, allowing them to influence how and when their personal information is processed in specific situations.

  • Right to Data Erasure

The right for individuals to request to an organisation the deletion of their personal data. In simple terms, it is the right to be forgotten, where companies must erase an individual’s personal information when certain criteria are met, such as fulfilling the purpose for which the data was collected or revoking consent, except as provided for in the GDPR itself (freedom of expression and information; retention obligations; filing, exercising, or defending claims; etc.).

  • Right to Data Portability

The right for individuals to receive their personal data in a structured, commonly used, and machine-readable format, and to have the option to transfer those data to another organisation. Briefly, it involves the possibility of carrying easily and effectively one’s personal information from one service to another when the processing is based on consent or the performance of a contract and this is carried out by automated means.

  • Right to Objection

The right for individuals to object to the processing of their personal data, especially in direct marketing situations or when processing is carried out for reasons relating to their specific situation. In short, it allows individuals to stop or prevent the use of their personal data for certain specific purposes.

  • Right to Not to Be Subject to Automated Decision-making and Profiling

Individuals have the right not to be subject to decisions based solely on automated processing of their data, including profiling. In essence, this right aims to safeguard individuals from significant decisions made automatically without human intervention, particularly those with the potential to yield legal effects or significantly impact them.

  • Right to Withdraw Consent

The right for individuals to withdraw, at any time and free of charge, their previously granted approval for the processing of their personal data. In other words, individuals are free to revoke the permission they gave for an organisation to use their personal data. This right reinforces the principle of individual control and autonomy over their own data.

To exercise any of the data protection rights described above, please follow the instructions below:

    1. submit a written request by sending it to Carrer de Sant Lluc, 8, Bl. F, Esc. 3, 2-49, 07609, Sa Torre, Balearic Islands, to the attention of Francesco Gomirato or María Eva Orozco Lizárraga, or
    2. submit a written request via e-mail to info@vobix.agency.

The written request you submit to exercise of your rights must take into account the following:

    1. identify yourself clearly. In case of doubts about your identity, you will be asked to correct the request by providing more information, such as your ID number, ID document, the email address you provided, etc.;
    2. if you are unable to submit the application in person, a legal representative or volunteer duly identified and authorised by you may do so by means of an express authorisation;
    3. clearly specify in the request the rights you wish to exercise. If you do not refer to a specific processing, you will receive information about all processing activities involving your personal data. If you request information about a specific processing, you will only receive information related to that processing;
    4. provide a postal or e-mail address for notifications;
    5. attach any documents that support your request, if necessary;
    6. use any means that allows you to prove the sending and receipt of the request.

Finally, please note that you have the right to file a complaint with the Agencia Española de Protección de Datos, located at Calle Jorge Juan, 6, 28001, Madrid, if you believe that there has been a breach of data protection regulations.

Acceptance and Consent

By using our Website and our services, you declare that you have been informed of the conditions regarding the protection of personal data, accepting and consenting to the processing of such data by Vobix according to the terms and purposes indicated in this Privacy Policy.

Your consent may be revoked at any time by notifying Vobix, following the procedures established in this policy to exercise your rights as a data subject. It is important to note that this revocation will not have retroactive effect under any circumstances.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We recommend and encourage you to periodically review it to stay informed about how we protect your information.

Prevailing Language

This document is drafted in English for informational purposes only. In the event of any dispute regarding the interpretation of this Privacy Policy, the Spanish version of the text shall prevail.

If you have questions or concerns about our Privacy Policy, please feel free to contact us at info@vobix.agency.